Rockhall Vets Westbury

Rockhall Vets Westbury is part of the Rockhall Veterinary group. From its own service list and recent review details, it appears set up for routine preventative care (vaccinations, neutering, dental work, pet passports) as well as urgent situations via a stated 24-hour emergency service. Reviewers repeatedly mention the team taking time to explain care plans—one owner describes detailed post-operative guidance for a feral cat—and being accommodating with difficult or nervous animals (including a dog that was “really frightened” but improved with repeated, patient handling). Cleanliness is also mentioned more than once (e.g., “very clean clinic”, “clean… new premises”).

Services

Based on the clinic website summary and the written reviews available

• •Vaccinations
• •Neutering
• •Dental care (listed on the website; no specific dental procedure described in the reviews we have)
• •Pet passports
• •Emergency care: the group states it offers a 24-hour emergency service (the website provides separate emergency contact numbers by branch, but specific arrangements beyond this aren’t described in the inputs)
• •Post-operative support: owners describe being talked through how to look after a pet post-op and how to support longer-term recovery (from a review about a feral cat’s treatment)

People

Named team members mentioned in reviews

• •Tanya: described as “the most wonderful person to deal with” (client report).
• •Lisanne: repeatedly thanked by name; owners describe her as kind/patient and as part of a team that is “caring and thorough.”
• •Katie: multiple mentions; one owner describes Katie taking her time to explain post-operative care and longer-term support for a feral cat, and others credit her patience with a dog that was previously very frightened.

Reviews

5 stars from 8 reviews. The written reviews available are uniformly positive and include multiple repeats of the same text.

“”

• •Owners describe staff being patient with nervous or hard-to-handle pets, including a frightened dog improving over time with repeated calm handling.
• •Clear explanations and thoroughness are a recurring point (including time spent explaining post-op care).
• •Several mention a clean clinic (including “very clean” and “new premises”).
• •One reviewer characterises the team as honest and focused on “set[ting] you on the right path.”