Old Church Veterinary Hospital

Old Church Veterinary Hospital is a small-animal practice (dogs are specifically mentioned) with a Google rating of 4.7/5 from 168 reviews. Its ownership (independent vs group) isn’t stated in the information provided. Based on the latest reviews, the clinic appears set up to handle urgent cases quickly (one owner says their dog was seen within an hour of calling) and to provide clear clinical discussions about immediate treatment and what might be needed next. Multiple reviewers name specific staff (vet Ravi, veterinary nurse Shannen, and Ellen) for support during long-term care and emergencies. A minority of reviews raise concerns about front-desk interactions and miscommunication/changes in quoted costs, including a complaint about an extra €45 added after a procedure.

Services

Services referenced in the latest written reviews include

• •Urgent/same-day assessment: one reviewer reports their dog was seen within an hour of the call.
• •Emergency care: an owner describes an “emergency situation” and praises the vet’s handling of it.
• •Parasite control medication sales: one reviewer visited to purchase worming tablets.
• •Treatment/procedures with cost estimates discussed in advance: one reviewer describes being quoted costs ahead of a booked procedure, followed by a later pricing dispute.
• •Care planning discussions: one reviewer notes a “full discussion” of immediate care needed and possible future care.

Pricing

• •One reviewer alleges they were overcharged versus what they say was quoted in advance, and reports receiving an apology plus an additional bill of €45 because “the vet didn’t realise their mistake.”
• •No standard fees (consults/vaccines) or written price list details were provided in the available information.

People

• •Ellen (vet; role implied by context): mentioned in an emergency-care review as “kinder” and “professional,” with the owner saying their dogs are well taken care of.
• •Ravi (vet): named by a long-term client (12 years) who recommends him for support.
• •Shannen (veterinary nurse): also named in the same long-term client review for support.

Reviews

Google rating: 4.7/5 from 168 reviews. “”

• •Fast access for urgent problems: one owner says their dog was seen within an hour of calling.
• •Communication about treatment plans: a reviewer describes a detailed discussion of immediate care and possible future care.
• •Named staff praised for support during emergencies/long-term care: Ellen, Ravi (vet) and Shannen (veterinary nurse) are specifically mentioned.
• •Front-desk experience is mixed: two 1-star reviews describe reception staff as rude or escalating conversations; another complaint describes being asked to wait while staff chatted on the phone.
• •Pricing communication disputes: one reviewer reports being assured there would be no additional costs, then later receiving an extra €45 charge; they interpret this as poor responsibility-taking, while other reviews focus mainly on clinical care.