Susan Roulston Vet Clinic

Susan Roulston Vet Clinic appears to be a small, vet-led practice where clients specifically mention Susan by name and describe her handling as gentle and low-stress for animals. Reviews repeatedly highlight calm, patient treatment during visits (including for puppies) and note that charges are not “extreme” compared with other vets. One review reports a negative front-desk experience (rude/condescending receptionist), which conflicts with other comments describing staff as “lovely.” A review from a year ago also claims the clinic wasn’t taking on new clients at that time.

Services

Services are not listed in the information provided, but reviews indicate

• •General veterinary care for dogs, including puppy appointments (“took very good care of our puppy”).
• •Handling focused on minimising stress during visits (clients compare this favourably to other vets they’ve used).

People

• •Susan (vet): Multiple reviewers single her out for gentle handling and patience, with one noting she is “honest” and another describing an approach that reduces stress for the animal.
• •Reception/front desk (unnamed): One reviewer describes being spoken to “awfully,” with a condescending tone that put them off attending; this contrasts with other reviews calling staff “lovely.”

Reviews

Google rating: 4.7 stars from 189 reviews.

• •Many owners praise Susan’s manner with pets: gentle handling, patience, and efforts to minimise stress during visits.
• •Several reviews mention pricing in relative terms (e.g., “reasonably priced,” “doesn’t charge extreme prices”), but no specific fees are given.
• •One review reports a strongly negative interaction with the receptionist (rudeness/condescension), which stands out against otherwise positive feedback.
• •A review from a year ago says the clinic was not taking new clients at that time.