Susan Roulston Vet Clinic

Services

• •General veterinary care, with reviews specifically mentioning puppy appointments and routine vaccinations.
• •Care for pets including dogs and cats; one recent review highlights a Siamese cat being calmly handled during a vaccine visit.
• •An approach centred on gentle, patient handling, with several owners saying pets are kept as calm and unstressed as possible during appointments.
• •Reviews also describe the clinic as understanding, sympathetic and accommodating in its day-to-day care.

Pricing

No published pricing information is currently available for this clinic, though some reviewers describe it as reasonably priced and say it does not charge extreme prices.

People

• •Susan (vet): Frequently singled out for being compassionate, approachable, gentle, patient and honest. Recent reviews mention her calming pets during visits, taking good care of a puppy, and handling appointments with understanding and sympathy.
• •Reception/front desk (unnamed): Feedback on the wider team is mostly positive, with some reviewers describing staff as lovely and kind, though one reviewer reported an upsetting and condescending phone interaction.

Reviews

Google rating: 4.7/5 from 190 reviews.

• •Recent feedback is overwhelmingly positive, with several reviewers calling the clinic excellent, first class or the best vet they have used.
• •Susan stands out strongly in the reviews for her calm, gentle manner, including praise for helping a cat stay settled during vaccination and for taking very good care of a puppy.
• •Value is a recurring positive theme, with some owners describing the clinic as reasonably priced.
• •One negative review focuses on an unpleasant reception experience, which contrasts with otherwise warm comments about the clinic and staff.