Highfield Veterinary Portlaoise

Highfield Veterinary Portlaoise is part of the Highfield Veterinary Group. Based on its own site, it positions itself for both routine check-ups and urgent/emergency situations, and it explicitly mentions seeing exotic pets. In the latest reviews available to us, owners repeatedly describe careful handling of cats and nervous dogs (including taking time to answer lots of questions), and one reviewer mentions a follow-up phone call a few days after a visit to check how their cat was doing. There is also a conflicting account from one reviewer who says the clinic refused to provide a prescription for ongoing medication and tried to charge substantially more than other sources.

Services

• •Routine care and check-ups (mentioned on the clinic website).
• •Urgent and emergency care (the website says the team is available to handle emergencies with urgency and expertise).
• •Care for cats and dogs (multiple reviews describe cat and dog visits, including a nervous dog).
• •Exotic pet care (explicitly listed on the website summary).
• •Repeat prescriptions (appears in the clinic website navigation/content available to us).
• •Pet health plans / a “vet plan” (the website references “Pet Health Plans,” and one reviewer says they signed up for a vet plan).
• •Common problem consultations mentioned in reviews include ear problems and stomach problems in a dog.

People

• •Staff are repeatedly described as patient and careful with cats—one owner says their cat was made as comfortable as possible and that questions were answered “politely and thoroughly.”
• •Multiple reviews highlight extra time spent with anxious pets; one owner with a “really nervous dog” says the team “went above and beyond” to put the dog at ease.
• •Follow-up is specifically mentioned by one reviewer: a vet called a few days later to check on a cat’s progress after the visit.

Reviews

Google rating: 4.7 stars from 170 reviews. - Gentle handling and reassurance during appointments, especially for cats and nervous dogs (taking time, being patient, helping pets settle).

• •Communication: owners mention staff answering many questions thoroughly.
• •Aftercare: one review mentions a follow-up call a few days after a cat visit to check how things were going.
• •A notable negative outlier: one reviewer alleges they were charged much more for regular medication than elsewhere and says the clinic refused to provide a prescription so they could buy it elsewhere.