Dog & Cat Vets in Cootehill

## Summary Clerkin Vets describes itself as a “Veterinary Hospitals” service covering large animals and small animals, plus equine and “some exotics.” The website also highlights that it supplies a range of animal dosing products (including oral doses, drenches, pour-ons and injections). Reviews mention diagnostics and surgery (including an ultrasound booking and emergency/out-of-hours surgery), with one owner describing successful surgery for a hamster. Feedback is mixed: several reviewers describe fast access when needed and effective emergency surgery, while one recent reviewer reports repeated unreturned calls when seeking urgent advice and later says their request for medical history to be sent to another clinic was refused, citing rude phone handling and inconsistent service quality. ## Services - Care for **large animals** and **small animals** (website). - **Equine services** (website). - **Exotic animal care** for “some exotics” (website); reviews specifically mention a **hamster** treated with surgery and recovery. - **Ultrasound** (review mentions a follow-up appointment booked for an ultrasound). - **Surgery**, including: - **Emergency surgery for a dog** (review). - **Surgery for a hamster** with reported full recovery after 7 days (review). - **Out-of-hours service** is specifically mentioned as “extremely good” in one review (no further details provided). - Sale/supply of **dosing products**, including **oral doses, drenches, pour-ons, and injections** (website). ## People - **Lydia (vet)**: mentioned in multiple reviews. One owner says the consultation “all went well” with her; others thank her for help during a “traumatic issue” and describe the team as professional and empathetic. A negative review centres on difficulty reaching a vet for advice when Lydia was on leave, with promised call-backs not happening. - **James**: named by a reviewer involved with an animal rescue, who praises the team’s flexibility, advice and approach to care. - **Frank**: thanked alongside Lydia for handling a “recent traumatic issue” with professionalism and compassion. ## Reviews **4.3 stars from 59 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Emergency/out-of-hours care and surgery** are repeatedly mentioned positively (e.g., emergency surgery for a dog “done as quick as possible,” and a hamster surgery with reported full recovery). - **Communication and follow-up are a point of conflict:** one recent reviewer reports being promised call-backs for a serious situation and not receiving them, and later says a request to send medical history to another clinic was refused. - **Long-term clients describe clear explanations and accessibility**, including being “informative on health issue… and prognosis” and being seen quickly when needed. - **Rescue/multi-pet owner perspective:** one reviewer who helps run an animal rescue highlights “treatment, advice, flexibility and approach to care,” naming specific team members.