Portarlington Veterinary Centre

Portarlington Veterinary Centre is an independently run small-animal clinic in Portarlington, established in 2018 by Anne Flanagan. Its website highlights routine preventative care, in-house procedures, surgery and X-ray, grooming, and a stated 24-hour, 365-day service. Recent customer feedback is mostly positive about kindness, communication and everyday pet care, though there are also a few serious complaints about urgent access and post-procedure communication.

Services

• •Routine pet care: consultations, vaccinations, flea and worm treatment, microchipping, and ongoing preventative care for cats and dogs.
• •Procedures and diagnostics: neutering/spaying, dentistry, surgery, and X-ray. Reviews mention both dog and cat neutering, including help with a trapped feral cat brought in the same day.
• •Care for sick or injured pets: treatment for wounds, pain, illness, and other day-to-day medical problems. Reviews include examples of a very sick dog being seen quickly and a cat being taken on a last-minute appointment.
• •End-of-life care: euthanasia support is mentioned in reviews, with one owner praising the time and space given to say goodbye.
• •Grooming and urgent cover: the website lists grooming with an in-house dog groomer and states a “24hrs a day 365 days a year” service. Experiences around urgent access are mixed, with both prompt help in some cases and one report of a very unwell cat being refused because the owners were not existing clients.

Pricing

No published pricing information is currently available for this clinic.

People

• •Anne Flanagan: founder of the clinic and referred to as Dr. Anne in reviews. She is repeatedly praised for routine care, treatment of illness and injuries, and a compassionate approach during euthanasia.
• •Ciara and Chloe: named positively by a reviewer as friendly and helpful, particularly during a feral cat neutering visit.
• •Mel: thanked by name in a review about a very sick dog being taken in quickly and cared for promptly.
• •The website says the practice has grown from one vet and one nurse to include a receptionist, two nurses, one full-time vet, one part-time vet, and a full-time dog groomer.

Reviews

Portarlington Veterinary Centre has a 4.8-star Google rating from 173 reviews.

• •Many recent reviewers describe the team as kind, friendly and professional, with clear explanations and prompt communication. A couple also mention the clinic as affordable or good value.
• •Routine care is a common theme, especially neutering, vaccinations, parasite control, and general treatment for cats and dogs.
• •Positive reviews also mention helpful handling of stressful situations, including quick attention for a very sick dog, a last-minute appointment for a new client’s cat, and a supportive approach during euthanasia.
• •A smaller number of negative reviews raise serious concerns about being refused help for an acutely unwell cat when not already registered, an unhelpful phone interaction, and one repeated complaint about complications and communication after a puppy neutering.