Specialist Vets in Portarlington

## Summary Port Vet Clinic offers routine care alongside in-house diagnostics (X‑rays, ultrasound, blood testing) and surgical work including neutering and orthopaedic surgery, with a 24‑hour emergency call service stated on its website. Recent reviews give concrete examples of the clinic handling difficult situations: support with euthanasia for a very unwell stray cat, a week-long hospital stay with IV fluids (“on a drip”) for a critically sick dog, and help with trapping and neutering a feral tomcat (a trap loan scheme is mentioned as having existed previously, but the reviewer notes it may no longer be available). Ownership/group affiliation isn’t stated in the information provided. ## Services Services listed on the clinic website: - General consultations - Vaccinations - Microchipping - Parasite control - Pet passport services - Dental care - Hospitalisation - Diagnostics, including: - X‑rays - Ultrasound - Blood testing - Surgery, including: - Neutering - Orthopaedic surgery - Other surgery - Emergency nurse clinics - 24‑hour emergency call service (for clients) Services described in reviews: - In-patient care for a very sick dog, including being kept “on a drip” for about a week - Support with end-of-life care/euthanasia for a deteriorating stray cat - Trapping support and neutering of a feral tomcat (trap borrowing with a security deposit is described historically by one reviewer, with a note that it may no longer be possible) - A “well stocked” counter/shop experience (items obtained quickly) ## People - **Louise** (vet, per review context): mentioned for helping with euthanasia support for a stray cat and for assistance during trapping/neutering of a feral tomcat. - **Lauren** (vet, per review context): mentioned alongside Louise for support during end-of-life care for a stray cat. - **Reception team**: one reviewer specifically notes the receptionist was “welcoming and helpful,” improving the overall visit. ## Reviews **Google rating: 4.8 stars from 144 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Help in high-stress situations is repeatedly mentioned: end-of-life support for a stray cat, and continued care for a severely ill dog over an extended hospital stay with IV fluids. - Owners describe the team as listening and taking concerns seriously; one reviewer switched after another vet dismissed problems and says Port Vet Clinic diagnosed and helped their cat. - Practical, day-to-day positives also appear, including being able to get needed products quickly (“very well stocked”), and a welcoming front-desk experience.

## Summary Portarlington Veterinary Centre is an independently run small-animal clinic established in March 2018 by Anne Flanagan. The practice presents itself as focused on routine preventative care and in-house procedures, with “Surgery & X-Ray” listed on its site and grooming provided by an in-house dog groomer. The website also states a “24hrs a day 365 days a year” service. From the latest reviews available to us, owners most often describe day-to-day care such as neutering, vaccinations, parasite control, and treatment for wounds/illness in cats and dogs. Several reviews give concrete examples of how cases are handled (e.g., taking a very sick dog “right away,” making time for owners to say goodbye during euthanasia, and helping with neutering of a trapped feral cat). A small number of recent reviews report serious concerns, including refusal to see an acutely unwell cat because the owners were not existing clients, and a disputed account of complications and communication after a puppy’s neutering. ## Services Services explicitly mentioned on the clinic website and/or in reviews include: - Consultations - Vaccinations - Flea and worm treatment / deworming (including keeping cats “ticks and fleas free” per one reviewer) - Microchipping - Neutering/spay-castration (dogs and cats; one review specifically mentions a trapped feral cat brought in for neutering) - Dentistry - Surgery and X-ray (listed by the clinic) - Grooming (the clinic website indicates a full-time dog groomer; grooming is also listed as a service) - Care for sick/injured pets (reviews mention treatment for “pain, wound or ache,” and a dog that “got so sick” and was seen quickly) - End-of-life care/euthanasia (one review describes being given time and space to say goodbye) Emergency/urgent care: - The clinic website states a “24hrs a day 365 days a year service.” - Reviews conflict on access in urgent situations: one recent reviewer says their very unwell cat was refused because they were not clients, while other reviews describe pets being taken in promptly when sick. ## Pricing - One reviewer reports paying “nearly €800” in connection with a puppy neutering and subsequent issues (this is a single account, not a posted fee list). - Another reviewer mentions being happy with “value for money,” without specific prices. ## People - **Anne Flanagan** (founder; referred to as “Dr. Anne” in reviews): multiple reviewers describe her handling routine care (vaccinations, parasite control) and treatment of injuries/illness in cats, and one review specifically highlights her approach during euthanasia—allowing space and time to say goodbye. - **Ciara** and **Chloe**: named in a review as “friendly and helpful,” including when the owner arrived with a feral cat for neutering. - **Mel**: thanked by name in a review describing a very sick dog being taken in quickly and questions being answered. The website also describes the team as having grown from “one vet and one nurse” to include a receptionist, two nurses, one full-time vet, one part-time vet, and a full-time dog groomer (individual names/roles beyond those above aren’t provided in the inputs). ## Reviews **Google rating: 4.8 stars from 170 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Positive experiences with neutering and routine care:** several owners mention dogs/cats being neutered and describe good experiences; one reviewer credits the clinic with keeping multiple cats vaccinated, dewormed, and treated for various minor injuries/aches. - **Handling of difficult or stressful situations:** examples include accommodating a same-day arrival with a trapped feral cat for neutering, and giving owners time/space during euthanasia. - **Responsiveness vs refusal:** some reviews describe pets being seen quickly when very sick, while a recent 1-star review alleges an acutely unwell cat was refused because the owners were not existing clients. - **A serious complaint about post-procedure complication and communication:** one reviewer alleges an infection after a neutering injection site, disputes how test results and causation were communicated, and reports ongoing abscesses and a cost of nearly €800; they also describe a conflict over how the interaction was handled.

## Summary Independent small‑animal practice started by **Anne Flanagan in March 2018**. The website describes a team that has grown to include **a receptionist, two nurses, a full‑time vet, a part‑time vet, and a full‑time dog groomer**, with **X‑ray** available on site and a **24/7, 365‑day service** stated. From reviews, the clinic is frequently used for **neutering and routine preventive care** (vaccinations, parasite control), as well as **same‑day attention for unwell pets** in some cases (one owner says their sick dog was “taken right away”). Feedback is mixed on access and problem‑handling: one recent reviewer alleges their **very unwell cat was refused because they weren’t existing clients**, and another describes a **post‑procedure infection** and a breakdown in communication around test results. ## Services Based on the website and reviews, the practice offers: - **Consultations** - **Vaccinations** - **Neutering** (mentioned for dogs and cats, including a **feral cat brought in for neutering**) - **Microchipping** - **Dentistry** - **Surgery and X‑ray** (X‑ray listed as a facility) - **Grooming** (a full‑time dog groomer is listed) - **Flea and worm treatment** (owners also mention keeping cats de‑wormed and flea/tick free) - **24/7, 365‑day service** (stated on the website) ## Pricing - One reviewer reports paying **“nearly €800”** in connection with a **puppy neuter** and subsequent issues. ## People - **Anne (vet)**: Named repeatedly in reviews. Examples owners give include supporting long‑term care for multiple cats (vaccines, parasite control, treating “every pain, wound or ache”) and providing **time and space during euthanasia** so a family could say goodbye. - **Ciara and Chloe**: Mentioned as **friendly and helpful** by an owner bringing in a **recently trapped feral cat for neutering**. - **Mel**: Thanked by name by an owner whose sick bichon was **seen right away**, and who valued having questions answered. ## Reviews **4.8 stars from 170 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Strong praise for kindness and reassurance**, including taking time during **end‑of‑life appointments** and answering lots of questions for anxious owners. - **Neutering experiences are polarised**: several owners describe smooth neuters and attentive care, while one reviewer alleges a **post‑injection infection**, dissatisfaction with how results were explained, and that they sought care elsewhere afterward. - **Access/triage is disputed**: one recent 1‑star review alleges the clinic **refused to see an emergency case because the cat wasn’t already a client**, while other reviews describe pets being **seen promptly when very unwell**. - **Front‑of‑house interactions are frequently noted** (named staff described as friendly/helpful), but a small number of reviewers report **unhelpful communication** when trying to get assistance.